Privacy statement

This privacy notice explains how we collect, use, disclose and secure your data when you visit our website or communicate with us.

  1. How we use your data
  2. Legal basis for processing
  3. How we share your data
  4. Data security
  5. Your rights
  6. Google reCAPTCHA Enterprise
  7. Cookies
  8. Contact

1. What personal data we collect

We may collect and process the following categories of personal data:

  • Identification data: such as your name, e-mail address, phone number and company name.
  • Technical data: including your IP address, browser type, device information and cookie IDs.
  • Communication data: such as the content of messages or questions you submit via our contact forms or other communication channels.

This data is collected to provide our services, answer your queries, improve the user experience and ensure the security and performance of our website.

2. How we use your data

We use your personal data for the following purposes:

  • To respond to your queries and provide effective customer support.
  • To improve the functionality, performance and user experience of our website and services.
  • To comply with legal and regulatory obligations to which we are subject.
  • To send you relevant updates on our products and services, but only if you have given your express consent to receive such communications.

Your data will only be processed for the purposes described above and always in accordance with applicable data protection legislation.

3. Legal basis for processing

We process your personal data in accordance with the principles set out in the General Data Protection Regulation (GDPR). Depending on the specific purpose, we rely on one or more of the following legal grounds:

  • Consent: where you have given us clear, informed and unambiguous consent to process your data for specific purposes (e.g. newsletter subscriptions, marketing cookies).
  • Contractual necessity: where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g. processing orders or service requests).
  • Legal obligation: when we are obliged to process your data to comply with a legal obligation (e.g. tax or accounting regulations).
  • Legitimate interests: where the processing is necessary for our legitimate interests or those of a third party, provided that your rights and freedoms do not outweigh those interests (e.g. website analysis, fraud prevention or improving our services).

Where we rely on your consent, you have the right to withdraw it at any time, without affecting the lawfulness of the processing that took place before the withdrawal.

4. How we share your data

We do not sell your personal data under any circumstances. However, we may share your information with trusted third parties solely for the purposes described in this policy:

  • Trusted service providers who help us operate our website, deliver our services or support our business processes – under strict data protection agreements.
  • Governmental, regulatory or law enforcement agencies, if required by applicable law or in response to valid legal requests.
  • Other IPCOM group companies, only where necessary for internal administrative purposes or to provide you with a consistent service experience.

All data transfers are carried out with appropriate safeguards, in full compliance with the General Data Protection Regulation (GDPR).

5. Data security

We implement robust technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. These measures include, but are not limited to:

  • Advanced endpoint protection to secure devices and networks.
  • Regular vulnerability assessments to identify and address potential security risks.
  • Secure data storage and strict access controls so that only authorised personnel can access sensitive information

Our security practices are constantly reviewed and updated to bring them in line with industry standards and legal requirements.

6. Your rights

In accordance with applicable data protection legislation, you have the following rights in relation to your personal data:

  • Right of inspection: you can request confirmation whether we process your personal data and obtain a copy of that data.
  • Right to rectification: you can ask us to correct or update inaccurate or incomplete personal data.
  • Right to oblivion: you can request deletion of your personal data, subject to legal or contractual obligations.
  • Right to restrict processing: you can ask us to restrict the processing of your data in certain circumstances.
  • Right to object: you have the right to object to the processing of your data based on our legitimate interests or for direct marketing purposes.
  • Right to withdraw consent: where processing is based on your consent, you can withdraw it at any time, without affecting the lawfulness of the previous processing.

7. Google reCAPTCHA Enterprise

We use Google reCAPTCHA Enterprise to protect our website and online forms against automated submissions, abuse, fraud, and other harmful activities.

When you interact with reCAPTCHA, the following types of data may be collected and processed: your IP address, browser type and settings, device information, cookies, and data about your interaction with the page (such as mouse movements and scrolling behavior). This data is processed solely for the purposes of security, bot detection, and fraud prevention.

The legal basis for this processing is our legitimate interest (Article 6(1)(f) GDPR) in protecting our online services and users against abuse and unauthorised access.

We act as the data controller for this processing. Google processes the data on our behalf as a data processor, in accordance with the applicable Google Cloud contractual terms.

In connection with this service, personal data may be transferred to Google servers outside the European Economic Area. Such transfers are safeguarded by appropriate transfer mechanisms in accordance with applicable data protection legislation.

Data collected through reCAPTCHA is retained only for as long as necessary to fulfil the purposes described above.

8. Cookies

We use cookies and similar technologies to improve your browsing experience. For more information, please read our Cookie Policy.

9. Contact

For questions about this privacy statement or the processing of your data, please contact us at: info@alara.eu

ALARA

Huijgensweg 3

2964 LL Groot-Ammers